At Paanindia.com, we take great pride in our products. Each jar or package that we send out is made and packed with great care. However, we are not infallible.
- In the event of an incorrect order being delivered, please write to us with a picture of the parcel. We will immediately initiate a replacement.
- In the event of a glass jar (we avoid plastic) being broken upon receipt, please send us a picture. We will immediately initiate a replacement.
- Since our homemade products are free of chemical preservatives, there is a marginal chance that the product you receive might go bad due to any delay in delivery or extremely hot weather. In such cases, please mail us a picture of the product. We will initiate a replacement and you will have our heartfelt apologies.
- In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of updation of status (Return or lost) on the logistics tracking website. This new parcel should reach you within a week.
- In any of the above cases, if you would prefer a refund, please let us know and we will initiate a refund. Shipping charges will not be refunded though.
If you have questions concerning any of the above, please contact us on the below Email ID: